Frequently Asked Questions
Frequently Asked Questions (FAQ) | Kidz Party Zone
Q: Does the price include setup and delivery?
A: Pricing varies based on location, and a small delivery fee may apply. Please note that prices do not include sales tax.
Q: Do you offer customer pickup for rentals?
A: Yes! We offer customer pickup for concession machines, tables, chairs, and select carnival games.
Q: Do you deliver to other cities?
A: Yes, we proudly serve most of Northeast Alabama, including the Tennessee Valley and Sand Mountain areas.
Q: How long is the rental period?
A:
- Residential Rentals: Standard rentals are for a 6-hour time frame. We also offer overnight and weekend rental options for added flexibility.
- Schools, Churches, Public Venues, & Parks: Rentals are for the duration of your event and will be picked up the same day.
Q: When do you set up?
A: Setup times are based on your event schedule. We typically begin deliveries between 7:00 AM and 8:00 AM. All renters will receive a confirmation call or text between 5:00β7:00 PM on Thursday to finalize delivery details.
Q: Are your inflatables clean?
A: Absolutely! We prioritize safety and cleanliness. Every bounce house, slide, and inflatable is thoroughly cleaned and disinfected after each rental to ensure a safe and hygienic experience.
Q: Do inflatables need to stay plugged in the entire time?
A: Yes. The inflatable must remain plugged in because the blower continuously supplies air. If unplugged, it will deflate. We require an outlet within 50 feet of the setup area or a generator. We provide heavy-duty extension cords to prevent circuit breaker issues.
Q: Can I rent an inflatable for a park event?
A: Yes! We love setting up at parks. However, most parks do not provide electricity. If you plan to set up at a park, please confirm wheather power will be available, if not then a generator will be needed. We offer generator rentals at an affordable rate. Also, park spaces are available on a first-come, first-served basis, so we recommend arriving early to secure your location. Park setups are subject to a time sesitive fee.
Q: What payment methods do you accept?
A: We accept cash, checks, and credit cards. If paying with cash, please provide exact change, as our drivers do not carry cash.
Q: What is your cancellation policy?
A: Please refer to our Policies Page for full details on cancellations and refunds.
Q: Do you require a deposit?
A: Yes, a deposit is required to secure your rental:
- Orders under $450: A $50 deposit is required.
- Orders over $450: A 10% deposit is required.
Deposits are fully refundable if canceled at least 8 days before your rental date. If canceled within 2β7 days, you will receive a rain check valid for one year.
Q: What are the sizes of the inflatables?
A: Most of our standard bounce houses are 15' x 15', which is larger than the typical units offered by many companies. Each inflatable's required space is listed on its product page.
π Tip: Measure your space before booking to ensure a proper fit. Inflatables need extra clearance for stakes, blowers, and safety purposes. If your yard has stairs or tiered surfaces, contact us to discuss setup options.
Q: Do larger inflatables have special setup requirements?
A: Yes. Some inflatables weigh up to 1,000 pounds, so we require at least a 4-foot-wide access path to the setup area. Please check the requirements listed with each rental.
Q: What surfaces do you set up on?
A: We can safely set up on:
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Grass (preferred) β Best for safety and enjoyment
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Dirt, asphalt, or concrete β Additional fees may apply
π« We do NOT set up on gravel or rocky surfaces, as they can damage the inflatables.
Q: Can I review your rental contract and safety rules?
A: Yes! You will receive a link to our contract and safety rules with your receipt after booking. If you need another copy, please contact our office.
Q: Am I responsible for damages to the inflatable?
A:
- Normal wear and tear: You are not responsible for typical wear, such as small seam tears from extended use.
- Negligence or improper use: If damage occurs due to failure to follow safety rules (e.g., leaving the blower on during high winds), you will be responsible for repair or replacement costs.
Still have questions? Weβre happy to help!
π§ Email us at: rentals@kidzpartyzone.com
π Call us at: (256) 792-5756
